Frequently Asked Questions

Delivery times vary by location:

• Nairobi: 2-5 business days
• Other counties: 3-7 business days

Please note that delivery times may be affected during peak seasons or public holidays.

Delivery costs are calculated based on your location and order value. We offer:

• FREE shipping on orders over KES 8,000
• Standard delivery: Calculated at checkout

The exact delivery cost will be displayed at checkout before you complete your purchase.

Once your order is shipped, you'll receive a confirmation email with tracking information. You can check the status by:

• Logging into your account and visiting the Orders page
• Using the tracking number provided in your confirmation email
• Contacting our customer support team

We accept the following payment methods:

• M-Pesa: Pay securely using your M-Pesa account
• Payment Before Delivery: Pay before you receive the order
• Bank Transfer: Direct bank transfer to our account

Yes, absolutely! We use industry-standard security measures to protect your payment information. All transactions are encrypted and we never store your complete payment details.

Note: Full online payment integration is coming soon. Currently, we process payments securely through our verified channels.

We offer a 14-day return policy on most items. Products must be:

• Unused and in original packaging
• Returned within 14 days of delivery
• Accompanied by proof of purchase

Please note: Perishable items and personalized products cannot be returned.

To initiate a return:

1. Contact our customer service team via email or phone
2. Provide your order number and reason for return
3. We'll provide you with return instructions and a return authorization
4. Ship the item back using the provided instructions

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

You'll receive an email confirmation once your refund has been processed.

No, you can checkout as a guest. However, creating an account allows you to:

• Track your orders easily
• Save delivery addresses for faster checkout
• View your order history
• Receive exclusive offers and updates

You can modify or cancel your order within 2 hours of placing it by contacting our customer service team immediately.

Important: Once an order has been processed for delivery, it cannot be cancelled but can be returned after delivery according to our return policy.